Privacy Policy

This Privacy Policy explains how SDL Creative collects, uses, and protects your personal data when you visit our website or get in touch with us. SDL Creative is a web design and development studio based in Gorey, Co. Wexford, Ireland. We are committed to handling your information in line with the EU General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018.

01 Who We Are

SDL Creative is a web design, web development, logo design, SEO, and website maintenance studio based in Gorey, Co. Wexford. We are the data controller responsible for the personal information collected through our website and direct interactions with you.

If you have any questions about this policy or how we handle your data, you can contact us at info@sdlcreative.ie.

02 What Information We Collect

We only collect the information we need to respond to your enquiry and provide our services. This may include:

Contact information such as your name, email address, and phone number.
Business information such as your company or brand name, and details about the project you would like us to work on.
Enquiry details such as any message or files you send us when discussing a project.
Account credentials when you grant us access to your website, hosting, domain, or related services for development and maintenance work. We treat these with strict confidentiality.
Technical information collected automatically through cookies, such as your IP address and browser type. See our Cookie Policy for more details.

We do not collect any information from you that you have not chosen to share with us.

03 How We Collect Information

We collect personal information in the following ways:

When you submit the contact form on our website.
When you email or call us directly.
When you message us through WhatsApp, Facebook, or Instagram.
When you are referred to us by an existing client or contact.
When we work together on a project and you share business or account information with us.
Automatically through cookies and analytics when you visit our website.

04 Why We Use Your Information

We use the personal information you provide for the following purposes:

To respond to your enquiries and quote for the services you have requested.
To deliver the design, development, SEO, or maintenance work we have agreed to provide.
To communicate with you about your project, including updates, feedback, and revisions.
To send invoices and manage payments for our services.
To keep records required for accounting, tax, and legal compliance.
To improve our website and the services we offer.

Under GDPR, we rely on the following legal bases to process your data:

Consent — when you actively give us permission, for example by submitting a contact form.
Contract — when processing is necessary to deliver a service you have requested or arranged with us.
Legitimate interest — when we have a clear business reason that does not override your rights, such as responding to your enquiry.
Legal obligation — when we are required to retain certain records by law, such as for tax purposes.

05 Tools and Third Parties

We use a small number of trusted third-party tools to run our business. Each operates under its own privacy policy. We do not sell your data to any third party.

Elementor by Elementor Ltd. Our website builder. Functional cookies only, no personal data collected.
WPForms by WPForms LLC. Our contact form plugin. When you submit a form, your name, email, and message are sent to us by email. This data is used solely to respond to your enquiry and is not shared with any third party. WPForms Privacy Policy ↗
Google Workspace / Gmail by Google Ireland Limited. We use Gmail and Google Workspace for email and document collaboration. Google Privacy Policy ↗
Google Drive by Google Ireland Limited. We store project files, design assets, and client documents in Google Drive with restricted access. Google Privacy Policy ↗
Google Analytics by Google Ireland Limited. Used to understand how visitors use our website. The data is anonymous and aggregated.
Google Fonts by Google Ireland Limited. Fonts are loaded from Google servers. Minimal connection data is logged by Google.
Webmail. We also use webmail hosted by our domain provider for certain email correspondence.
Revolut Business by Revolut Bank UAB. Used to issue invoices and receive payments from clients. Revolut Privacy Policy ↗
Our accountant. We share invoice and payment records with our accountant for bookkeeping, tax returns, and financial compliance. Our accountant is bound by professional confidentiality.
WhatsApp by Meta. Used when you choose to contact us via WhatsApp. WhatsApp Privacy Policy ↗
Facebook and Instagram by Meta. Used when you message us through these platforms. Meta Privacy Policy ↗

06 How Long We Keep Your Data

We only keep your personal data for as long as we need it to provide our services and meet our legal obligations. For accounting and tax purposes, we are required to retain financial records for 7 years. Other personal data is deleted or archived once it is no longer needed.

For active clients, we keep project files, account credentials, and correspondence for the duration of our working relationship and for a reasonable period afterwards in case you return for further work or updates.

Where the law requires us to keep records longer, we will retain them only for the period legally required and then securely delete them.

You can ask us to delete your data at any time by emailing info@sdlcreative.ie.

07 International Data Transfers

Some of the third-party tools we use are based outside the European Union, including in the United States. When your data is transferred to these providers, we rely on safeguards approved by the European Commission, such as Standard Contractual Clauses and adequacy decisions where applicable.

These transfers are necessary for us to deliver our services to you. We choose providers who have clear data protection commitments and recognised certifications.

08 Your Rights Under GDPR

As a person based in Ireland or the EU, you have the following rights regarding your personal data:

Right of access — you can request a copy of the personal data we hold about you.
Right to rectification — you can ask us to correct inaccurate or incomplete data.
Right to erasure — you can ask us to delete your data in certain circumstances.
Right to restrict processing — you can ask us to limit how we use your data.
Right to data portability — you can ask for a copy of your data in a machine-readable format.
Right to object — you can object to certain types of processing.
Right to withdraw consent — where we rely on consent, you can withdraw it at any time.
Right to lodge a complaint — you can complain to the Data Protection Commission.

To exercise any of these rights, contact us at info@sdlcreative.ie. We will respond within 30 days as required by law.

You can also lodge a complaint directly with the Data Protection Commission, the supervisory authority for data protection in Ireland. Visit www.dataprotection.ie ↗ or call 01 765 0100.

09 How We Protect Your Data

We take the security of your personal data seriously. We use industry-standard measures to protect it from unauthorised access, accidental loss, alteration, or disclosure.

This includes encrypted website connections (HTTPS), secure email services, strong password practices, two-factor authentication on key accounts, and limited access to personal information on a need-to-know basis. Client website credentials are stored securely and only used for the purposes you have authorised.

While we do everything we reasonably can to protect your data, no system on the internet is completely secure. If you believe your data has been compromised, please contact us immediately at info@sdlcreative.ie.

10 Updates to This Policy

We may update this policy from time to time to reflect changes in our services, legal requirements, or how we use technology. When we do, we will revise the date at the top of this page.

We recommend reviewing this policy occasionally. Continued use of our website after any changes are published means you accept the updated policy.

📩

Questions about your data? Get in touch at info@sdlcreative.ie

This website uses cookies